BigBenta is an e-commerce business venture created to support individuals, micro, small and medium enterprises (MSME) and reach end-user customers in the Philippines. Our aim is to provide an additional sales channel to sellers and merchants as well as to be a reliable outlet for buyers and consumers is making their sales purchase decision. To support our business goal while continuously improving customer and merchant experience, BigBenta will constantly gather information relevant to the business.
BigBenta respects every individual’s right to privacy. Information we gather from our members and visitors throughout our websites and related applications (collectively referred to as “BigBenta apps” or simply “BB apps”), will strictly follow our privacy statement. This Statement applies solely to information gathered at our BB apps.WHAT KIND OF INFORMATION DO WE COLLECT?
We gather information through our BB apps at every possible area of the business. The information we gather are dependent on whether you are a visitor (“Visitor”) or a registered member (“Member”).
Information from Visitors
We gather the following information when you visit our BB apps, or any of our services. This information includes but not limited to:
Information from Members
In addition to the information mentioned above, we gather personal information which include the following:
BigBenta is intended for use of Adults, 18 years of age and above. We do not allow children to register, and we do not ask for and gather personal information from a child under eighteen (18) years of age (the “child”). Upon discovery that a child has provided us with personal information, we will delete the information within a reasonable time of between 2 to 5 days. We however, do not guarantee that the information provided by the child was not used by our system prior to the deletion.USAGE OF YOUR INFORMATION
Primarily, the information we gather from our Members and Visitor will be utilized to service you.
Services to Our Members and Visitors
For Members, these services include but are not limited to SMS, sending e-mails, and Push Notifications initiated manually or automatically by our system. Depending on your opt-in preference, we also send additional announcements about products, services, and special promotions.
Research & Development (R&D) and Continuous Improvement
The information gathered may also be used for research and development purposes that will lead to introducing new products and services with the intent of providing convenience and supporting customer lifestyle. Likewise, we always seek to continuously improve our existing products and services to bring better customer experience and loyalty.Market Analysis
The information we gather may be used for statistics, market analysis and report generation to our members and partners.
Location based Services
The location you provide are used to develop and deliver location based services in our system.
Services to Third Parties
Subject to applicable law, BigBenta may share, transfer, and disclose all the information we gather, to the following:
In addition, the information we gather may also be shared, transferred and disclosed, when disclosure is necessary:
Marketing & Advertising
Information including graphics and photos posted on our BB apps may be used to advertise the site in different media, including but not limited to - Above-the-line marketing, Below-the-line marketing, Search Engine marketing, Social Media advertising. In addition, this information may be used for the conduct of promotions and advertisements through e-mails, SMS and Push Notifications.INFORMATION STORED AND TRANSFERRED OVERSEAS
Though no BB apps or internet transmission is completely secure, we practice extreme precautions to protect your information by using secure servers and storage system. Sufficient physical and technical architecture and procedures are employed to safeguard and secure the information from unauthorized or unlawful access and processing.THIRD PARTIES ACCESS TO INFORMATION
Our BB apps offer listings, chats, forums and/or message boards, as well as links to third-party websites. When you click on these links, you effectively leave our BB apps. We are not responsible for the protection and privacy of any information you provide to these other websites. You are responsible for reading their (other websites) privacy policies especially since it may differ from ours.
We also use third-party advertising companies to serve ads when you visit our BB apps. These companies may use summary information (but NOT detailed information such as your name, address, email address, or telephone number) about your visits to our BB apps and to other websites in order to provide advertisements about goods and services that may be of interest to you.
For complaints and disputes, you may notify us at BigBenta Philippines by submitting a complaint or dispute ticket. We are committed to addressing complaint and disputes at the shortest time possible.
BigBenta Philippines assumes no responsibility whatsoever for any consequence relating directly or indirectly to any action you take, or fail to make, based on the content, information, services or other materials found in this system.
BigBenta Philippines does not guarantee, and will not be responsible for any damage and/or loss related to the accuracy, completeness and/or timeliness of the contents found in the system.
BigBenta Philippines may and can include links to external systems in which BigBenta Philippines has no responsibility of any kind on these systems. The use and/or access of these external systems are completely and solely at your own risk.
BigBenta PHILIPPINES DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES WITH REGARD TO THE CONTENT, INFORMATION, SERVICES, AND MATERIALS CONTAINED ON THIS SYSTEM, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ALL SUCH INFORMATION, SERVICES, AND MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND.
IN NO EVENT SHALL BigBenta PHILIPPINES BE LIABLE FOR ANY SPECIAL, INDIRECT, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, BUSINESS, DATA OR PROFITS, LITIGATION AND THE LIKE, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE MEMBER AND/OR USER ACKNOWLEDGES AND AGREES THAT THE LIMITATIONS SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THIS AGREEMENT AND THE SYSTEM WOULD NOT BE PROVIDED TO YOU IN THE ABSENCE OF SUCH LIMITATIONS.
BigBenta PHILIPPINES emphasizes that it is mainly providing a venue for sellers to offer their goods and/or services on-line and shall have no direct participation in the eventual transaction/s between a particular buyer and seller. Hence, it is reiterated that BigBenta PHILIPPINES shall not be held responsible and accountable for any breach of contract and/or damages arising from such transactions. Nonetheless, if for any reason it is wrongfully impleaded in any suit, the MEMBER and/or USER agree that the venue for the action shall exclusively be the court/s of Paranaque City to the EXCLUSION of other courts.
The member and/or the user agrees to indemnify, defend and hold harmless BigBenta Philippines from any liability, loss, claim and expense (including attorneys' fees) related to (i) your violation of this agreement, (ii) your submission of any infringing or illegal content to this system, and (iii) your use of this system.
Any member who has not been active by signing in to his/her account for the past twelve (12) months will be deemed inactive. Inactive account will be given notice via email to sign-in to their account within three (3) months, failure to do so will have their account automatically deactivated. Once your account has been deactivated, you will be informed by the system when you try to sign in again. To reactivate your account, you just simply sign in again at BigBenta using your registered username/email and password.
The system will deactivate member accounts wherein the corresponding e-mail addresses assigned to the accounts reject or bounce BigBenta e-mails due to the following:
Once you have fixed the problem(s) with your e-mail, you can sign in again to re-activate your account.
Inactive and deactivated account will placed your active advertisements under suspend mode. Only upon activating again your account will the advertisements be return to active state.
Photos and images taken from the web do not represent the item you are selling and buyers know that as well as Providing real, good quality pictures brings credibility to the advertisement and the seller. The buyer will be able to gauge his/her interest in your product readily and would, therefore, not waste both your time and effort.
With so many choices out there for the Buyers to pursue, your item will be distinct if the Buyer feels assured of the item you are selling through the detailed information you provide. Information sets the expectation of the Buyer about your item and will be comfortable negotiating with you prior to seeing the item personally. This again saves time and effort to both parties, which is the purpose of posting your item in BigBenta.
Trust is the main reason why most people are reluctant to transact over the internet. By informing potential buyers the reason behind why your item is up for sale, it creates a level of trust to Buyers and puts more credibility to you as a Seller. Trust helps establish the foundation to start the negotiation.
Buyers expect a reasonable price for your item as the internet saves you the usual overhead fixed cost (e.g. store lease, advertising, etc.) and the Buyers can review your item at his/her own convenience. Pricing the item too low will raise suspicions to Buyers that hidden issues might be present in your item. Pricing too high will just place your item at the very last of every Buyer’s list. Pricing your item reasonably will be placing your item at the short list of every Buyer.
Despite all the convenience Internet may bring in the buying and selling of any items, a vast majority of the Buyers still has the “brick and mortar” mind set which simply means they need to see, touch and feel the item before they buy them. This becomes more evident on 2nd hand items. It is in here that location, and ease of setting the meeting comes very crucial towards closing the sale.
BigBenta Philippines will continuously introduce improvements and/or changes in the contents on this system, or even perhaps terminate this system, at any time with due notice (no less than 30 days) to members. BigBenta Philippines can also modify these rules and policies at any time, and such modifications shall be effective upon notice (no less than 30 days) and posting of the modified rules and policies. Accordingly, you as a member agree to review the policies periodically, and your continued access and/or use of this system shall be deemed your acceptance of the modified policies.
BigBenta Philippines reserves any and all rights not expressly stated herein.
Note: Our customer service representative will be happy to assist you Mondays thru Fridays from 9:00 am - 6:00 pm (Manila time).